Refund policy

Berghia to Go will guarantee that you will receive the exact item you purchased and it will also arrive alive. Please keep in mind these Berghia Nudibranch's will be in a hibernation mode once they first arrive and will require a few minutes to start looking active and awake. 

In the unfortunate event that the item you received is DOA (Dead On Arrival) you must contact us (via email) within 2 hours of when the package was delivered. If the package was delayed due to the shipping carrier we are not responsible for covering the shipping costs. We will work with you to make things right.   

The UPS posted time will be used to confirm the delivery time when the package was delivered.  A clear photo of the dead Berghia Nudibranch while still in the shipping container (The full container needs to be shown partial container photos will not be accepted) is required so do not dispose of the Berghia Nudibranch until you receive an email back from us. 

We have shipped out 1000's of these Berghia Nudibranchs over the years and it is extremely rare for us to have a DOA unless the carrier has delayed the arrival of your package. 

If no photo has been provided within the two hours the guarantee will unfortunately be void. Once your DOA is confirmed you will be issued a store credit that can be used on future purchases. Store credit provided does not include the shipping costs. Unfortunately we do not offer refunds or returns.